Job Description
We are looking for a passionate IT Support Specialist to join our growing team in Fresno, CA. At Valley Innovations Inc., we pride ourselves on delivering seamless technology solutions that drive business success. In this role, you will be the trusted technical partner for our employees, ensuring our systems are secure, efficient, and user-friendly.
If you have a knack for troubleshooting and a desire to help others navigate the digital world, this is the perfect opportunity for you. We offer a competitive benefits package and a collaborative work environment.
Responsibilities
- Provide exceptional technical support via phone, email, and in-person to resolve hardware, software, and network issues.
- Manage and maintain the company’s IT infrastructure, including workstations, printers, and servers.
- Install, configure, and update operating systems and business applications across the organization.
- Respond to and prioritize help desk tickets within established service level agreements.
- Conduct regular system backups and perform routine maintenance to ensure data integrity.
- Collaborate with the IT team to implement new technologies and security protocols.
- Train end-users on new software tools and security best practices.
Qualifications
- Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- Minimum of 2 years of professional experience in IT support or a similar technical role.
- Strong knowledge of Microsoft Windows and macOS operating systems.
- Familiarity with Active Directory and network troubleshooting protocols.
- Excellent problem-solving skills and the ability to communicate complex technical concepts clearly.
- CompTIA A+ Certification is a plus.