Job Description
Are you a proactive problem-solver with a passion for technology? Apex Tech Solutions is seeking a highly skilled IT Support Specialist to join our dynamic team in Jacksonville, FL.
We are looking for a dedicated professional to provide top-tier technical support to our employees, ensuring seamless operations and optimal system performance. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- A collaborative and innovative work culture.
Responsibilities
- Provide Level 1 & 2 technical support via phone, email, and remote desktop.
- Diagnose and resolve hardware and software issues for end-users.
- Manage and maintain computer workstations, printers, and peripheral devices.
- Configure and deploy new operating systems and applications.
- Assist in IT asset management and inventory tracking.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent communication skills with a customer-centric approach.
- Ability to lift and carry computer equipment up to 50lbs.