Job Description
Are you a tech enthusiast ready to drive digital solutions in the heart of the Midwest? IndyTech Systems is seeking a dynamic IT Support Specialist to join our collaborative team. We pride ourselves on delivering top-tier technical support to a diverse portfolio of clients.
In this role, you will be the first point of contact for our internal employees, acting as a bridge between our users and complex technology infrastructure. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Manage and maintain the local area network (LAN) and ensure optimal performance.
- Install, configure, and update operating systems (Windows/Linux) and office productivity software.
- Provide remote technical support via phone and ticketing systems (e.g., Zendesk, Jira).
- Assist in the deployment of new workstations and peripherals.
- Monitor system performance and conduct regular security audits to protect data integrity.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent professional experience.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote access tools and ticketing systems.
- Excellent written and verbal communication skills with a customer-centric approach.
- CompTIA A+ certification is highly preferred.