Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity to make an impact? TechFlow Solutions is currently seeking a dynamic IT Support Specialist to join our Raleigh-based team. We are looking for a proactive individual who thrives in a fast-paced environment and is ready to hit the ground running.
In this role, you will serve as the first point of contact for our employees, ensuring seamless IT operations and top-tier technical support. If you are passionate about technology and eager to advance your career, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Manage and deploy workstations, laptops, and mobile devices.
- Configure and maintain printers, scanners, and peripheral equipment.
- Assist with server maintenance and data backup procedures.
- Collaborate with the IT team to improve system efficiency and user experience.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 1-2 years of experience in IT support or helpdesk roles.
- CompTIA A+ Certification is highly preferred.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities effectively.