Job Description
Are you a tech-savvy problem solver ready to make an immediate impact? TechNova Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in the heart of New Orleans, LA. We pride ourselves on delivering top-tier technical services to a diverse client base and are looking for a proactive individual who thrives in a fast-paced environment.
In this role, you will be the first point of contact for our users, ensuring that our technology infrastructure runs smoothly and efficiently. If you possess a strong technical foundation and a passion for helping others, we want to hear from you today.
Why Join Us?
- Immediate Hiring: Start your career with us as soon as next week.
- Hybrid Work Model: Enjoy the flexibility of working from home and the office.
- Competitive Benefits: Health, dental, and vision insurance included.
- Career Growth: Opportunities for certification sponsorship and advancement.
Responsibilities
- Troubleshooting & Support: Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Incident Management: Manage and respond to IT service tickets in our ticketing system (Zendesk/ServiceNow) with a focus on rapid resolution.
- Device Management: Install, configure, and maintain desktop computers, laptops, printers, and mobile devices (iOS/Android).
- System Administration: Assist in the deployment, patching, and maintenance of Windows and macOS operating systems.
- User Training: Conduct onboarding sessions and user training to improve software literacy and security compliance.
- Network Monitoring: Perform routine checks to ensure network connectivity and server uptime.
Qualifications
- Education: High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Experience: 1-3 years of experience in IT support, helpdesk, or a related technical role.
- Tech Stack: Familiarity with Active Directory, Microsoft Office 365, and basic networking concepts.
- Communication: Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a demonstrated ability to troubleshoot complex issues.
- Flexibility: Ability to work independently and manage multiple priorities in a hybrid work setting.