Job Description
Join the Team at Midwest Digital Services
We are a fast-growing technology firm based in the heart of Kansas City, dedicated to delivering top-tier digital solutions to our clients. We are currently seeking a highly motivated IT Support Specialist to join our team immediately. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
Why Join Us?
- Immediate Hiring: Start your new career path within two weeks.
- Competitive Compensation: Salary range of $55,000 - $75,000 based on experience.
- Modern Work Environment: Collaborative office culture with flexible hours.
- Professional Growth: Opportunities for certification support and career advancement.
Role Overview
The IT Support Specialist will serve as the first line of defense for our internal and external technical needs, ensuring business continuity and maximizing user productivity through efficient technical assistance.
Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Perform hardware installations, upgrades, and troubleshooting for desktops, laptops, and peripherals.
- Manage and resolve incoming IT support tickets within defined Service Level Agreements (SLAs).
- Assist in maintaining the integrity and security of the company's IT infrastructure.
- Conduct regular system backups and ensure data recovery procedures are in place.
- Collaborate with the IT Director to implement new technologies and improve existing workflows.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- 1-3 years of experience in IT Help Desk, Technical Support, or a similar role.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently and as part of a collaborative team.