Job Description
We are currently seeking a highly skilled and motivated IT Support Specialist to join our team in San Diego, CA. As a leader in technology solutions, we are looking for individuals who are passionate about resolving complex technical issues and providing top-tier support to our internal stakeholders. This is an immediate opening for a dedicated professional ready to make an impact.
In this role, you will be the first point of contact for technical inquiries, ensuring our business operations run smoothly through efficient problem resolution and proactive system maintenance.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Perform hardware installations, upgrades, and asset management for desktops, laptops, and peripherals.
- Configure and manage mobile devices and remote access solutions.
- Maintain accurate documentation of all support tickets and incidents in the ticketing system.
- Collaborate with the IT team to implement security patches and system updates.
- Conduct onboarding sessions for new hires regarding company IT policies and software usage.
Qualifications
- Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field.
- CompTIA A+ Certification (or equivalent experience) is required.
- Minimum of 2-3 years of experience in a Help Desk or IT Support role.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills with a customer-centric approach.