Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity? Apex Digital Solutions is seeking a skilled IT Support Specialist to join our growing team in Oklahoma City. In this role, you will be the first line of defense for our internal and external clients, ensuring seamless technology operations and exceptional user experiences.
As an IT Support Specialist, you will handle a variety of technical challenges, from hardware troubleshooting to software deployment. We offer a competitive salary, comprehensive benefits, and a collaborative work environment. If you are ready to kickstart your career or take the next step in your IT journey, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Install, configure, and maintain computer hardware, software, and peripherals (printers, scanners, etc.).
- Troubleshoot network connectivity issues and resolve end-user software problems efficiently.
- Maintain and update the asset inventory database and perform regular system backups.
- Collaborate with the IT team to implement new IT policies and security protocols.
- Onboard new employees by setting up their workstations and providing necessary training.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Certifications such as CompTIA A+ or Network+ are a strong plus.
- 1-3 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Experience with Active Directory and basic network troubleshooting (TCP/IP, DNS).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.