Job Description
Join our dynamic IT team as an IT Support Specialist in Phoenix, AZ! We're hiring immediately for a critical role supporting our growing tech infrastructure. You'll be the go-to expert for resolving technical issues, ensuring seamless operations, and delivering exceptional user experiences. If you're passionate about troubleshooting and thrive in fast-paced environments, this is your chance to make an immediate impact with competitive benefits and career growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure network equipment (routers, switches, firewalls)
- Provide remote and on-site technical support for 150+ employees
- Document SOPs and maintain IT asset inventory systems
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and data protection protocols
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory, Azure AD, and Intune
- Strong knowledge of cloud services (O365, AWS, Azure)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and problem-solving skills
- Ability to lift 30lbs for equipment maintenance