Job Description
Join our dynamic IT team in Phoenix and become the backbone of our digital operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance and ensure seamless system functionality. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment where your expertise will directly impact our success. If you're ready to solve complex challenges and elevate user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Install, configure, and troubleshoot end-user devices (laptops, printers, peripherals)
- Document IT processes and maintain comprehensive knowledge base
- Collaborate with cross-functional teams to implement security protocols
- Monitor system performance and proactively address vulnerabilities
- Lead hardware/software upgrade projects and migrations
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong diagnostic and problem-solving abilities
- Experience with cloud platforms (Azure/O365) preferred
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties
- Valid Arizona driver's license and reliable transportation