Job Description
Join our dynamic IT team in Philadelphia and become the backbone of our digital infrastructure! We're seeking a highly motivated IT Support Specialist to provide exceptional technical assistance to our growing team. This is a rare immediate hire opportunity for a professional who thrives in fast-paced environments and values problem-solving excellence.
At TechSolutions Inc., we foster a culture of innovation and collaboration. You'll work with cutting-edge technologies while supporting mission-critical systems for our clients. This role offers competitive compensation, comprehensive benefits, and clear growth pathways within our expanding organization.
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues including OS, security software, and business applications
- Manage user accounts, permissions, and access controls across active directory environments
- Deploy and maintain security patches, updates, and system configurations
- Document technical procedures, solutions, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Support audio-visual equipment and video conferencing systems
- Participate in IT infrastructure projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Active Directory, DNS, DHCP, and TCP/IP networking
- Proficiency in troubleshooting hardware issues and system diagnostics
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies
- Strong written and verbal communication skills
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Valid driver's license for occasional on-site client visits