Job Description
Join our dynamic team as an IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This is a unique opportunity to launch or advance your career in a fast-paced environment with immediate availability. Enjoy competitive compensation, comprehensive benefits, and a chance to work with cutting-edge technologies. Apply today and become part of our innovation-driven culture!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory administration
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support with exceptional customer service
- Document technical procedures and maintain knowledge base articles
- Collaborate with team on cybersecurity best practices and incident response
- Support cloud services including Microsoft 365 and Azure environments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Group Policy, and endpoint management
- Strong troubleshooting skills for network connectivity and system performance
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent communication and interpersonal abilities
- Ability to work flexible hours including occasional on-call support