Job Description
Join TechNexus Solutions as an IT Support Specialist and become an integral part of our dynamic team in Kansas City, MO. We're seeking a highly motivated professional to deliver exceptional technical support and drive innovation across our IT infrastructure. This is your opportunity to make an immediate impact in a fast-paced environment while advancing your career in technology. Enjoy competitive compensation, comprehensive benefits, and a culture that values growth and collaboration.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain desktop/laptop configurations using imaging tools
- Monitor system performance and implement security protocols
- Document IT processes, solutions, and knowledge base articles
- Collaborate with cross-functional teams to optimize IT operations
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and perform occasional on-site work