Job Description
Are you a tech-savvy problem solver looking for an immediate start? TechSolutions Fresno is seeking a dedicated and detail-oriented IT Support Specialist to join our dynamic team. In this pivotal role, you will be the first point of contact for our employees, ensuring seamless technology operations and maintaining high standards of system integrity.
We pride ourselves on a collaborative environment where your skills are valued, and we offer competitive benefits, including health insurance and professional development opportunities. If you are ready to jump in and make an impact, we want to hear from you.
Key Responsibilities:
- Diagnose and troubleshoot complex hardware and software issues for end-users with a focus on speed and accuracy.
- Manage user accounts, permissions, and security protocols within the Active Directory environment.
- Perform routine maintenance on workstations, printers, and network infrastructure to ensure optimal performance.
- Respond to and resolve helpdesk tickets, escalating complex issues to senior technicians when necessary.
- Assist in the deployment of new devices, software installations, and system updates across the organization.
- Collaborate with vendors and management to implement technical solutions that drive business efficiency.
Qualifications:
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- CompTIA A+ Certification is highly preferred.
- Strong working knowledge of Microsoft Windows 10/11 and Office 365.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills for client interaction.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Apply today to start your career journey with us!
Responsibilities
- Diagnose and troubleshoot complex hardware and software issues for end-users with a focus on speed and accuracy.
- Manage user accounts, permissions, and security protocols within the Active Directory environment.
- Perform routine maintenance on workstations, printers, and network infrastructure to ensure optimal performance.
- Respond to and resolve helpdesk tickets, escalating complex issues to senior technicians when necessary.
- Assist in the deployment of new devices, software installations, and system updates across the organization.
- Collaborate with vendors and management to implement technical solutions that drive business efficiency.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- CompTIA A+ Certification is highly preferred.
- Strong working knowledge of Microsoft Windows 10/11 and Office 365.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills for client interaction.
- Ability to work independently and manage multiple priorities in a fast-paced environment.