Job Description
Join a dynamic team and solve technical challenges every day!
Apex Digital Systems is seeking a highly motivated IT Support Specialist to join our Austin office immediately. We pride ourselves on delivering exceptional service to our clients and employees alike. In this role, you will be the first line of defense for our internal IT needs, ensuring our workforce stays productive and secure.
Why Apply?
- Immediate Start: Don't wait weeks for a response. Join us now.
- Competitive Pay: Earn between $65,000 and $85,000 depending on experience.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware (laptops, printers, monitors) and software issues (Windows, Office 365, VPN).
- Manage and maintain the inventory of IT assets and equipment.
- Configure and secure new employee workstations and access permissions.
- Document all technical issues and resolutions in our ticketing system (ServiceNow/Jira).
- Assist with network troubleshooting and connectivity problems.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- CompTIA A+ Certification is a strong plus.
- 1-3 years of experience in IT support or a related technical field.
- Deep knowledge of Microsoft Windows 10/11 and Office 365.
- Experience with Active Directory and basic networking (TCP/IP, DNS).
- Strong customer service skills with the ability to explain complex technical concepts simply.
- Self-starter mentality with the ability to work independently and as part of a team.