Job Description
Join our dynamic IT team in Tulsa and become the backbone of our digital operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. Enjoy a collaborative environment, cutting-edge tools, and the opportunity to solve complex challenges while making an immediate impact. Perfect for candidates ready to hit the ground running!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls in Active Directory
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain service ticket logs in ServiceNow
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud applications (O365, Azure) and mobile device management
- Conduct employee training on IT security best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, O365, and networking fundamentals
- Experience with ServiceNow or similar ticketing systems
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Ability to prioritize tasks in fast-paced environments
- Valid Oklahoma driver's license for occasional off-site support