Job Description
Join InnovateTech Solutions as an IT Support Specialist and become the backbone of our client's digital transformation! We're seeking a passionate technician to provide exceptional technical support in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Virginia Beach's thriving tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Mac environments
- Manage helpdesk tickets via ServiceNow with 95% resolution SLA
- Deploy and configure network infrastructure (routers, switches, firewalls)
- Conduct user training on cybersecurity best practices
- Implement proactive monitoring using SolarWinds and Nagios
- Support cloud migrations (Azure/O365) and virtualization (VMware)
- Document technical procedures and maintain asset inventory
Qualifications
- 3+ years experience in enterprise IT support
- CompTIA A+/Network+ certifications required
- Proficiency in Active Directory, SCCM, and Intune
- Strong knowledge of TCP/IP networking fundamentals
- Experience with ticketing systems and ITIL processes
- Ability to lift 30lbs for equipment maintenance
- Valid Virginia driver's license for on-site support