Job Description
Join our dynamic IT team as an IT Support Specialist and become the backbone of our digital infrastructure! We're seeking a tech-savvy professional to provide exceptional user support, troubleshoot hardware/software issues, and maintain system integrity. If you're passionate about solving problems and thrive in a fast-paced environment, apply now and start making an immediate impact!
Responsibilities
- Diagnose and resolve desktop, network, and system issues with exceptional efficiency
- Install, configure, and maintain hardware/software across 500+ endpoints
- Provide remote and on-site technical support to employees across 3 Arizona locations
- Manage Active Directory, Microsoft 365, and cloud-based security protocols
- Document technical procedures and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service level agreements
- Implement cybersecurity best practices and conduct regular system audits
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Strong knowledge of TCP/IP networking, VPNs, and firewalls
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and ability to train non-technical staff
- Valid Arizona driver's license for occasional on-site visits