Job Description
Join our dynamic IT team in Wichita, KS as an IT Support Specialist! We're seeking a technically skilled professional to provide exceptional support to our growing client base. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced environment. If you're passionate about technology and thrive in customer-facing roles, apply today to become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to end-users
- Manage Active Directory, Azure AD, and cloud-based systems
- Implement and maintain network security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, VPNs, and cloud services
- Excellent customer service and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and prioritize tasks