Job Description
Join TechSolutions Inc.'s dynamic IT team as an IT Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge infrastructure. This urgent opening offers immediate start with competitive compensation, comprehensive benefits, and rapid career growth opportunities. Be the hero who resolves technical challenges and empowers our 200+ employees to work seamlessly. If you're passionate about technology and thrive in fast-paced environments, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deliver Tier 1/2 support via ticketing system and remote assistance tools
- Deploy and maintain end-user devices (laptops, peripherals, mobile)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and enterprise networking
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with ServiceNow or similar ticketing systems
- Excellent communication skills with ability to train non-technical users
- Ability to lift 30lbs and work flexible hours