Job Description
Join our dynamic IT team in Phoenix and become the go-to technical expert for our growing organization. We're seeking an IT Support Specialist to deliver exceptional user experiences through proactive troubleshooting and system optimization. You'll work in a fast-paced environment where your expertise directly impacts business operations and employee productivity.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure Windows 10/11 workstations and cloud applications
- Manage Active Directory accounts, permissions, and group policies
- Document IT procedures and maintain asset inventory databases
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity best practices and endpoint protection protocols
- Train staff on new technologies and digital workflows
Qualifications
- 2+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud services (Azure/O365)
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong diagnostic skills for hardware, network, and application issues
- Excellent communication abilities and customer service mindset
- Ability to lift 30 lbs for equipment installations