Job Description
Are you a technical problem solver looking to make an immediate impact?
InnovateTech Solutions is seeking a highly motivated IT Support Specialist to join our dynamic team in Philadelphia, PA. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your technical skills truly matter.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth and skill development.
- Modern office environment in the heart of Center City Philadelphia.
We are looking for someone who thrives in a fast-paced setting and can deliver exceptional user support.
Responsibilities
- Provide Tier 1 & Tier 2 technical support via phone, email, and remote desktop to a diverse user base.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain computer inventory, including asset tracking and lifecycle management.
- Configure and deploy workstations, peripherals, and mobile devices using standard imaging tools.
- Monitor system performance and proactively address potential outages.
- Assist in the administration of Active Directory and user account management.
- Train end-users on new software applications and company policies.
Qualifications
- Associate degree in Information Technology or equivalent work experience.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and troubleshooting methodologies.
- Familiarity with Active Directory, DNS, DHCP, and basic networking concepts.
- Excellent written and verbal communication skills with a customer-first approach.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- CompTIA A+ certification or equivalent IT support experience is a plus.