Job Description
Join our dynamic IT team in Virginia Beach and become the backbone of our technical operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a rare opportunity to make an immediate impact in a fast-paced environment where your expertise will directly drive business success. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and professional growth. Apply now to secure your spot in our expanding tech family!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and resolve user tickets via ticketing system with SLA adherence
- Deploy and configure new workstations, servers, and cloud infrastructure
- Conduct cybersecurity awareness training for employees
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong troubleshooting skills for both hardware and software
- Excellent written/verbal communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties