Job Description
Are you a tech-savvy problem solver looking for an exciting opportunity in the heart of Sacramento? TechNova Solutions is currently seeking a highly motivated **IT Support Specialist** to join our dynamic team. We are dedicated to providing cutting-edge technology solutions to our clients, and we need a dedicated professional to ensure our internal systems run flawlessly. In this role, you will be the first point of contact for technical issues, resolving them with speed, empathy, and expertise. We pride ourselves on a collaborative culture and offer a comprehensive benefits package including health, dental, and paid time off.
Responsibilities
- Provide Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain computer workstations, printers, and peripherals to ensure optimal performance.
- Configure and troubleshoot mobile devices, including iOS and Android, ensuring seamless connectivity.
- Monitor system performance and perform routine maintenance to ensure security and high uptime.
- Assist in the deployment of new hardware and software updates across the organization.
- Document all technical issues and resolutions in the ticketing system for future reference.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2-3 years of proven experience in IT support or a helpdesk role.
- Strong knowledge of Microsoft Windows, macOS, and the Microsoft Office 365 suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills and a customer-centric approach to problem-solving.