Job Description
Are you a tech-savvy troubleshooter looking for an exciting opportunity in Virginia Beach, VA? CyberCore Systems is seeking a highly skilled IT Support Specialist to join our dynamic team. If you have a passion for resolving complex technical issues and providing exceptional user support, we want to hear from you.
As part of our IT department, you will play a critical role in maintaining our infrastructure, ensuring network stability, and leading the charge in digital transformation initiatives. We offer a competitive benefits package, including health insurance, 401(k) matching, and a hybrid work environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Collaborative and inclusive company culture.
Don't miss this chance to advance your career with a leading technology provider in Hampton Roads. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools to internal employees and clients.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Manage and maintain the company's Active Directory, user accounts, and security policies.
- Monitor network performance and perform routine maintenance to ensure high availability and security.
- Install, configure, and upgrade software applications and operating systems.
- Document all technical issues, resolutions, and standard operating procedures (SOPs) in the ticketing system.
- Collaborate with the senior IT team to implement new technologies and system upgrades.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2-4 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Familiarity with network fundamentals, TCP/IP, and VPN technologies.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Certification such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator Associate is a plus.