Job Description
Welcome to InnovateTech Solutions, where we are redefining the standard of IT support. We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in Irvine, CA. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles to keep our operations running smoothly, we want to hear from you.
As part of our growing IT department, you will serve as the first point of contact for all technical inquiries, ensuring that our employees have the tools they need to succeed. We offer a competitive benefits package, a collaborative culture, and ample opportunities for career growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and update IT asset inventory and track all service tickets in the helpdesk system.
- Assist in the onboarding and offboarding of new employees, including hardware setup.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Collaborate with the IT team to improve internal processes and create technical documentation.
Qualifications
- Minimum of 2 years of professional experience in IT Help Desk or technical support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Familiarity with Active Directory and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- A+ or Network+ certification is highly preferred but not required.
- Ability to work independently and prioritize tasks in a multi-channel environment.