Job Description
Are you the IT Hero We Need?
TechHorizon Solutions is looking for a proactive and detail-oriented IT Support Specialist to join our dynamic team in Fort Worth. We are committed to delivering top-tier technical support to our clients and employees, and we need someone with a passion for problem-solving to help us maintain our high standards.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- A collaborative, innovation-driven culture in the heart of Texas.
What You Will Do
In this role, you will serve as the primary point of contact for all IT-related inquiries, ensuring minimal downtime and maximum productivity for our users.
Responsibilities
- Tier 2 Support: Provide advanced troubleshooting for hardware, software, and network connectivity issues.
- Ticket Management: Monitor and resolve tickets in the ServiceNow portal with a focus on First Contact Resolution.
- System Maintenance: Perform routine system updates, patch management, and security scans.
- Hardware & Software Deployment: Assist in the procurement, imaging, and deployment of new workstations and peripherals.
- User Training: Conduct onboarding sessions and training to educate staff on best practices and new technologies.
- Remote Support: Provide remote assistance via TeamViewer and other remote access tools.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Certification: CompTIA A+ or Network+ certification is highly preferred.
- Experience: Minimum 2-4 years of experience in a Help Desk or Desktop Support role.
- Technical Skills: Proficient in Windows 10/11 and Microsoft Office Suite. Familiarity with macOS is a plus.
- Networking: Strong understanding of Active Directory, DNS, DHCP, and TCP/IP.
- Communication: Excellent verbal and written communication skills with a customer-first attitude.