Job Description
Are you a passionate problem-solver ready to make an impact?
Apex Digital Systems is seeking a dedicated IT Support Specialist to join our dynamic team in Atlanta, GA. In this pivotal role, you will be the first line of defense for our employees, ensuring seamless access to technology and maintaining our high standards of operational excellence. We offer a hybrid work environment, competitive benefits, and a clear path for career advancement in a thriving tech hub.
Apex Digital Systems is seeking a dedicated IT Support Specialist to join our dynamic team in Atlanta, GA. In this pivotal role, you will be the first line of defense for our employees, ensuring seamless access to technology and maintaining our high standards of operational excellence. We offer a hybrid work environment, competitive benefits, and a clear path for career advancement in a thriving tech hub.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems to diagnose and resolve hardware and software issues efficiently.
- Manage the end-to-end lifecycle of computer equipment, including the deployment, configuration, imaging, and maintenance of laptops, desktops, and mobile devices.
- Configure and troubleshoot network connectivity, VPN access, and peripheral devices (printers, scanners, displays) for a diverse user base.
- Collaborate with the IT infrastructure team to ensure data security, patch management, and system uptime are maintained at optimal levels.
- Conduct on-site training sessions to educate staff on best practices for software usage and cybersecurity awareness.
- Monitor and maintain inventory of IT assets, ensuring accurate tracking and timely replacement of obsolete hardware.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field; equivalent professional experience is highly valued.
- 1-3 years of proven experience in IT support, Help Desk, or a similar technical support role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, ServiceNow, Jira).
- Excellent communication skills with the ability to translate complex technical concepts into plain language for non-technical users.
- Ability to work independently as well as part of a collaborative team under tight deadlines.