Job Description
Are you a tech enthusiast looking to make an impact? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Fort Worth, TX. We pride ourselves on delivering top-tier technical solutions to our clients, and we need someone with your skills to keep our systems running smoothly.
Why Join Our Team?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Collaborative and innovative work environment.
- Modern office located in the heart of Fort Worth.
We are looking for a problem-solver who thrives in a fast-paced environment and enjoys helping others succeed through technology.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Manage and maintain IT inventory, including laptops, printers, and peripherals.
- Assist in the deployment and configuration of new workstations and operating systems.
- Document all technical issues and resolutions in the helpdesk ticketing system (e.g., ServiceNow).
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- CompTIA A+ certification or equivalent experience is a plus.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent troubleshooting and problem-solving skills with a customer-first mindset.