Job Description
Join our dynamic IT team at TechSolutions Pro and become the backbone of our clients' digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to businesses across El Paso. In this role, you'll troubleshoot complex systems, implement security protocols, and empower users with seamless technology experiences. Enjoy competitive benefits, ongoing training, and a collaborative work environment that values innovation and growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (Azure/O365)
- Deploy cybersecurity measures including endpoint protection and network monitoring
- Provide user training on productivity tools and best practices
- Document technical procedures and maintain asset inventories
- Collaborate with vendors for hardware procurement and service contracts
- Support network administration including switches, routers, and wireless systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/BMC)
- Excellent communication skills and customer service aptitude
- Ability to prioritize tasks in fast-paced settings
- Valid Texas driver's license for occasional on-site visits