Job Description
Are you a tech-savvy problem solver ready to make an impact in the heart of the Motor City? MetroCore Systems is seeking a dedicated IT Support Specialist to join our innovative team. In this role, you will be the first line of defense for our employees, ensuring that our technology infrastructure runs smoothly and efficiently.
We pride ourselves on a collaborative culture that values continuous learning and professional growth. If you have a passion for troubleshooting and a knack for explaining complex technical concepts to non-technical users, we want to hear from you. Join us in shaping the future of technology in Detroit.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for certification reimbursement.
- Modern office environment with a focus on work-life balance.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Configure and manage end-user devices, including laptops, printers, and mobile devices.
- Assist in the deployment, installation, and maintenance of desktop applications and operating systems.
- Maintain accurate documentation of all incidents, resolutions, and hardware inventory.
- Collaborate with the IT team to implement security patches and perform routine system backups.
- Conduct onboarding sessions for new hires to ensure they are equipped with the necessary tools and training.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Valid CompTIA A+ Certification or equivalent technical knowledge.
- Proficiency in Windows 10/11 and Microsoft Office 365 suite.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.