Job Description
Are you a problem-solver with a passion for technology? Join our dynamic team at Apex Digital Solutions as an IT Support Specialist. We are looking for a proactive professional to manage our internal technology infrastructure and provide top-tier support to our growing workforce in the heart of Dallas, Texas.
In this role, you will serve as the technical lifeline for our employees, ensuring seamless operations and minimal downtime. If you thrive in a fast-paced environment and enjoy resolving complex technical challenges, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (Zendesk/ServiceNow).
- Configure, deploy, and troubleshoot hardware, software, and peripheral devices for employees.
- Manage user accounts, permissions, and Active Directory security settings.
- Perform routine maintenance on workstations, servers, and network equipment.
- Collaborate with the Network Engineering team to diagnose and resolve network connectivity issues.
- Maintain accurate inventory records of all IT assets and peripherals.
- Conduct onboarding IT orientations for new hires.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
- 1-3 years of experience in IT Support, Helpdesk, or Technical Support roles.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Experience with remote desktop tools (RDP, TeamViewer) is preferred.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple tickets and meet strict deadlines.
- CompTIA A+ or Network+ certification is a plus.