Job Description
Are you a tech-savvy problem solver ready to make an impact immediately?
Apex Systems is seeking a Level 2 IT Support Specialist to join our growing team in Columbus, Ohio. We are looking for a proactive individual who thrives in a fast-paced environment and is dedicated to delivering exceptional technical support to our employees.
Why Join Us?
- Immediate Start: Don't wait for months—start your new career this week!
- Competitive Pay: Salary range of $55k - $75k based on experience.
- Benefits: Comprehensive health, dental, and vision insurance.
- Professional Growth: Access to continuous learning and certification reimbursement.
We are looking for someone who can handle a high volume of tickets while maintaining a smile. If you are ready to level up your IT career in the heart of Ohio, apply today!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network infrastructure issues.
- Manage and resolve incoming IT service tickets in a timely and accurate manner.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Collaborate with the Network Engineering team to ensure optimal system performance.
- Conduct regular system backups, patch management, and security updates.
- Train end-users on new software applications and security protocols.
Qualifications
- 1-3 years of professional experience in IT support or a Help Desk environment.
- CompTIA A+ or Network+ certification is a strong plus.
- Deep knowledge of Windows 10/11 and Microsoft Office 365.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving abilities.