Job Description
Are you a tech-savvy problem solver looking to make a tangible impact in the heart of Ohio? Columbus Tech Systems is seeking a dedicated IT Support Specialist to join our dynamic team. In this pivotal role, you will be the first line of defense for our employees, ensuring seamless technological operations and a superior user experience. If you thrive in a fast-paced environment and love helping people navigate complex technology, we want to meet you.
Why Join Us?
At Columbus Tech Systems, we pride ourselves on innovation and employee growth. We offer a competitive benefits package, including health insurance, a 401(k) matching plan, and continuous professional development opportunities.
What You Will Do
Your primary mission is to ensure our internal systems run smoothly. You will collaborate with cross-functional teams to implement technical solutions that drive business efficiency.
Responsibilities
- Tier 2 Technical Support: Diagnose and resolve complex hardware, software, and network issues for internal staff, ensuring minimal downtime.
- Ticket Management: Utilize our ServiceNow platform to manage, track, and prioritize incoming help desk tickets efficiently.
- System Administration: Perform routine system backups, security patching, and configuration management for workstations and servers.
- Hardware Deployment: Assist in the setup, installation, and troubleshooting of new hardware, including laptops, printers, and mobile devices.
- End-User Training: Conduct training sessions and provide clear, jargon-free guidance to employees on new software and IT policies.
- Network Maintenance: Monitor network performance and address connectivity issues to ensure a secure and stable IT infrastructure.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or a related field; equivalent professional experience is also accepted.
- Certification: CompTIA A+ certification is strongly preferred.
- Experience: Minimum of 3 years of experience in IT support, help desk, or technical support roles.
- Technical Skills: Strong knowledge of Windows and macOS operating systems; experience with Active Directory and Office 365 is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot complex technical problems and provide creative solutions under pressure.