Job Description
Join our dynamic IT team in Colorado Springs and become the hero behind our seamless technology operations! We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing team. As a key member of our department, you'll troubleshoot hardware/software issues, implement security protocols, and deliver outstanding user experiences. If you thrive in fast-paced environments and love solving complex tech puzzles, this is your moment to shine! Immediate start available for qualified candidates.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person
- Deploy and configure desktop/laptop systems including OS installations and application setups
- Manage user accounts, permissions, and access controls through Active Directory
- Monitor and maintain IT security protocols including endpoint protection and data backups
- Document technical procedures and maintain accurate inventory of IT assets
- Collaborate with vendors for hardware procurement and service level agreements
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a business environment
- Expert knowledge of Windows OS (10/11) and Microsoft 365 suite
- CompTIA A+ or equivalent certification preferred
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication skills with technical and non-technical audiences