Job Description
We are urgently hiring a talented IT Support Specialist to join our dynamic team in Atlanta, GA. At Apex Digital Solutions, we pride ourselves on delivering top-tier technology services to our clients. As our IT Support Specialist, you will be the backbone of our technical operations, ensuring that our internal teams have the tools and support they need to succeed.
What You Will Do:
If you are a proactive problem-solver with a passion for technology, this is the opportunity for you. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your skills will be valued.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access (e.g., TeamViewer, LogMeIn).
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Manage and maintain the company's computer inventory, including laptops, desktops, printers, and peripherals.
- Assist in the deployment, configuration, and imaging of new workstations and mobile devices.
- Document all IT incidents, tickets, and resolutions in the Helpdesk system (e.g., ServiceNow, Jira).
- Collaborate with the IT Manager to improve IT processes and user satisfaction.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- CompTIA A+ Certification is highly preferred but not mandatory for top candidates.
- 1-3 years of professional experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with network troubleshooting (DNS, DHCP, VLANs) and basic hardware repair.
- Excellent verbal and written communication skills with a customer-centric attitude.