Job Description
MetroLink IT Services is seeking a dynamic IT Support Specialist to join our fast-paced technology team in Philadelphia, PA. We are committed to delivering top-tier infrastructure support that empowers our employees to work smarter. If you have a passion for problem-solving and a knack for making complex technology accessible, we want to hear from you.
In this role, you will serve as the primary technical liaison for our staff, ensuring seamless operations and maintaining high standards of system reliability. You will work in a hybrid environment, collaborating closely with network engineers and security analysts.
Responsibilities
- Provide expert Tier 2 technical support via phone, email, and on-site visits for hardware and software issues.
- Diagnose, troubleshoot, and resolve complex network connectivity problems and operating system errors.
- Manage the full lifecycle of desktop hardware, including procurement, deployment, configuration, and retirement.
- Administer Active Directory and Microsoft 365 environments to ensure secure and efficient user access.
- Monitor system performance and proactively address potential security vulnerabilities.
- Conduct user training sessions to improve technology literacy and adoption of internal tools.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 3+ years of progressive experience in an IT support or helpdesk capacity.
- Strong proficiency in Microsoft Windows 10/11, Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, or Zoom).
- Excellent analytical thinking and verbal communication skills.