Job Description
Join our dynamic team as an IT Support Specialist in Memphis! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. If you're passionate about solving complex IT challenges and thrive in a fast-paced environment, this is your opportunity to shine. Our company offers competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth.
As a key member of our IT department, you'll be the go-to expert for troubleshooting hardware/software issues, maintaining network security, and ensuring seamless system operations. We're looking for someone with a strong customer service mindset and a proven track record in IT support. Apply now to become part of our award-winning team!
Responsibilities
- Provide Tier 2-3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues including OS, applications, and connectivity problems
- Install, configure, and maintain IT systems following best practices
- Document all incidents, changes, and solutions in the ITSM system
- Collaborate with cross-functional teams to implement security protocols and system updates
- Train end-users on new technologies and IT policies
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification (required)
- Proficiency in Windows OS (10/11), Active Directory, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Excellent troubleshooting and problem-solving abilities
- Strong communication skills with ability to explain technical concepts to non-technical users
- Valid driver's license and reliable transportation