Job Description
Join our dynamic team at Omaha Tech Solutions as an IT Support Specialist, where you'll empower businesses through cutting-edge technology solutions. We're seeking a passionate professional to deliver exceptional technical support across our diverse client portfolio in the heart of Omaha. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve user tickets via ServiceNow with SLA adherence
- Deploy and maintain desktop/laptop infrastructure including Windows 10/11
- Administer cloud services (Microsoft 365, Azure) and security protocols
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct user training sessions on new technologies
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Experience with Microsoft 365 administration (Exchange, Teams)
- Strong troubleshooting skills across Windows/macOS environments
- Excellent communication and customer service abilities
- Valid Nebraska driver's license for occasional on-site visits