Job Description
Join our dynamic IT team at TechSolutions Inc. as an IT Support Specialist in Columbus, Ohio. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. Enjoy a collaborative environment, cutting-edge technology, and opportunities for career growth in one of America's fastest-growing tech hubs. What you'll love: Competitive compensation, comprehensive benefits package, flexible work arrangements, and professional development stipends. Why Columbus? Thriving tech ecosystem, affordable living, and vibrant culture make it the perfect place to advance your IT career.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage helpdesk tickets with SLA compliance and customer satisfaction focus
- Deploy and configure Windows/macOS environments and enterprise applications
- Implement cybersecurity protocols including endpoint protection and access controls
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on new technologies and security best practices
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud platforms (Azure/GCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent written and verbal communication skills
- Ability to work independently and prioritize multiple tasks
- Ohio driver's license for occasional on-site equipment transport