Job Description
Join our award-winning IT team as a key player in delivering seamless technical support to Jacksonville's growing tech hub. We're seeking a passionate IT Support Specialist to maintain our cutting-edge infrastructure while providing exceptional user experiences. Enjoy competitive benefits, professional development, and a collaborative culture that values innovation.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud-based systems
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Provide onboarding support for new hires and remote workforce
- Monitor network performance using SolarWinds and Nagios
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows Server administration and PowerShell
- Strong troubleshooting skills for VPN, VoIP, and cloud services
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Excellent communication and customer service abilities
- Valid Florida driver's license for occasional on-site visits