Job Description
Join our dynamic Austin-based team as an IT Support Specialist and become the backbone of our tech operations! TechSolutions Inc. is seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. You'll work in a collaborative environment with cutting-edge technology while solving complex challenges and empowering users. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site assistance
- Manage user accounts, permissions, and security protocols
- Deploy and configure new workstations, servers, and cloud infrastructure
- Document technical processes and maintain accurate knowledge base
- Collaborate with cross-functional teams on system optimization projects
- Train employees on cybersecurity best practices and new technologies
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- Proficiency in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Excellent troubleshooting and problem-solving abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to communicate technical concepts to non-technical stakeholders