Job Description
Join our dynamic IT team at NexusTech Solutions, a leading digital transformation firm serving Fortune 500 clients. We're seeking a proactive IT Support Specialist to empower our Dallas-based workforce through seamless technical solutions. You'll be the frontline hero ensuring uninterrupted productivity across 500+ endpoints while advancing your career in a cutting-edge environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, cloud infrastructure (AWS/Azure), and endpoint security
- Diagnose and resolve complex system issues with SLA adherence
- Deploy and maintain virtual desktop environments (VDI)
- Document IT processes and create knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Train employees on digital best practices and new technologies
Qualifications
- 3+ years of enterprise IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in SCCM, Intune, and PowerShell scripting
- Strong knowledge of cloud platforms (AWS/Azure) fundamentals
- Experience with ServiceNow ITSM and ticket management
- Excellent troubleshooting skills for on-prem and hybrid systems
- Ability to manage high-pressure situations with composure