Job Description
Join our dynamic IT team as an IT Support Specialist in sunny San Diego! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. This hybrid role blends on-site troubleshooting with remote collaboration, offering growth opportunities in cloud services and cybersecurity. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support network infrastructure including routers, switches, and firewalls
- Train staff on technology best practices and security protocols
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Azure AD, and Intune
- Strong scripting skills (PowerShell/Bash preferred)
- Experience with Service Desk tools (ServiceNow/Jira)
- Excellent communication and problem-solving abilities
- Valid California driver's license (occasional site visits required)