Job Description
Join our innovative tech team in Seattle as an IT Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing workforce. You'll be the go-to expert for troubleshooting hardware/software issues, implementing security protocols, and optimizing system performance. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for desktop/laptop hardware, peripherals, and enterprise software
- Manage Active Directory, Azure AD, and O365 environments for user accounts and permissions
- Deploy and maintain security patches, firewalls, and endpoint protection systems
- Document IT processes, SOPs, and incident reports in ServiceNow
- Collaborate with network engineers on VoIP, VPN, and cloud infrastructure
- Train employees on cybersecurity best practices and new software implementations
- Monitor system health using Nagios and SolarWinds platforms
- Coordinate vendor relationships for hardware procurement and SLA management
Qualifications
- 3+ years of enterprise IT support experience with Windows 10/11 and macOS
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ticketing systems (ServiceNow, Jira) and ITIL frameworks
- Strong knowledge of cloud services (AWS/Azure) and SaaS applications
- Excellent troubleshooting skills for network connectivity issues
- Ability to work independently with minimal supervision
- Valid Washington State driver's license for occasional off-site support