Job Description
Are you a tech-savvy problem solver looking to make an impact in one of the world’s most dynamic tech hubs? Nexus Innovations is seeking a skilled IT Support Specialist to join our growing team in San Francisco, CA.
We are a forward-thinking company committed to delivering cutting-edge solutions. In this role, you will be the frontline hero for our employees, ensuring seamless technology operations and fostering a culture of innovation.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible remote work options and hybrid schedule flexibility.
- Continuous learning opportunities and professional development.
About the Role:
You will manage a high volume of IT support tickets, diagnose complex hardware and software issues, and implement IT security best practices. If you are passionate about technology and enjoy helping others succeed, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems (Jira/ServiceNow).
- Manage and deploy end-user devices (laptops, printers, mobile devices) using MDM and imaging tools.
- Ensure compliance with company security protocols and data privacy regulations.
- Collaborate with cross-functional teams to improve IT processes and user experience.
- Monitor system performance and proactively troubleshoot potential issues before they impact operations.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certification in CompTIA A+ or Microsoft Certified: Azure Fundamentals is a plus.
- Strong knowledge of Windows 10/11, MacOS, and Active Directory.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.