Job Description
Join our dynamic IT team in Baltimore as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional technical support to our growing workforce. You'll be the go-to expert for resolving hardware/software issues, maintaining network security, and optimizing system performance. Enjoy a collaborative environment with modern tools, competitive benefits, and opportunities for career growth in Maryland's thriving tech hub.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems and enterprise applications
- Manage Active Directory, user accounts, and access permissions with precision
- Deploy and maintain cybersecurity protocols including endpoint protection and VPNs
- Provide on-site and remote support for 150+ employees across multiple locations
- Document IT procedures and maintain up-to-date knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Implement backup/recovery solutions and disaster prevention measures
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Microsoft 365, Azure AD, and SCCM
- Strong proficiency in troubleshooting printers, networks, and VoIP systems
- Experience with Service Desk platforms (ServiceNow preferred)
- Excellent communication skills with ability to train non-technical staff
- Relevant associate's degree or equivalent technical certification