Job Description
Join our dynamic IT team in Fort Worth, TX! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines remote flexibility with on-site collaboration in our modern downtown office. You'll be the hero behind our seamless digital operations, troubleshooting everything from hardware glitches to network security issues. Enjoy competitive compensation, comprehensive health benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Deploy and manage Windows 10/11 workstations, laptops, and mobile devices
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Resolve hardware/software issues and escalate complex problems to senior engineers
- Document IT procedures, knowledge base articles, and incident reports
- Implement cybersecurity best practices including endpoint protection and access controls
- Collaborate with cross-functional teams on system upgrades and migrations
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of experience in help desk/desktop support roles
- Proficiency in Active Directory, Office 365, and cloud-based SaaS tools
- Strong understanding of TCP/IP networking and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills with hardware and OS diagnostics
- Ability to prioritize tasks and work independently in fast-paced environments