Job Description
Join our dynamic team in Austin's thriving tech hub! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site troubleshooting with remote support, offering opportunities to work with cutting-edge technologies while making a tangible impact on user productivity.
Our ideal candidate thrives in fast-paced environments and possesses a customer-first mindset. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and implementing robust security protocols. With competitive benefits and clear career progression paths, this is your chance to elevate your IT career in one of America's most innovative cities.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (Azure/O365), and network security protocols
- Provide Tier 2/3 support for enterprise systems including VPN, VoIP, and collaboration tools
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing management
- Lead IT onboarding/offboarding processes and equipment lifecycle management
- Monitor system health via RMM tools and proactively address potential risks
Qualifications
- 3+ years of enterprise IT support experience with Windows Server administration
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell scripting and automation tools (Ansible preferred)
- Strong understanding of cloud services (Azure/AWS) and SaaS applications
- Experience with helpdesk ticketing systems (ServiceNow/Jira) and RMM platforms
- Excellent troubleshooting skills with hardware diagnostics and OS-level repairs
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Valid Texas driver's license for occasional on-site client visits