Job Description
Join NexusTech Solutions as a pivotal IT Support Specialist in Kansas City's thriving tech corridor! We're seeking a passionate problem-solver to empower our clients' digital transformation journey. In this hybrid role, you'll be the hero behind the scenes, ensuring seamless technology operations for mid-sized enterprises across the Midwest. Our collaborative team thrives on innovation, offering cutting-edge tools and continuous learning opportunities. Enjoy competitive benefits, flexible scheduling, and the chance to shape IT infrastructure for tomorrow's challenges. If you're ready to elevate your career in a dynamic environment, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Deploy and manage cloud solutions including Microsoft Azure and Office 365
- Conduct security audits and implement cybersecurity best practices
- Train end-users on new technologies and optimize system performance
- Document IT procedures and maintain asset management databases
- Collaborate with cross-functional teams on infrastructure upgrades
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Network+ or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong knowledge of cloud migration and SaaS applications
- Excellent troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Bachelor's degree in Computer Science or related field preferred
- Ability to lift 30 lbs for hardware maintenance tasks